Let us quickly walk through creating one custom RBAC role for the purpose of this blog. This should suffice the security requirements for any environment. View screen with Full control and Elevation rights Microsoft empowers organizational IT with granular RBAC permissions out of the box for the new Remote Help feature, with 3 levels of permission.Īs such, you will have options to create custom RBAC roles to be assigned to the different support tiers with varying levels of permission in the sense as below Level 1 IT Support Setup Role-based Access control for Remote Help in MEM Intune Note that this is a tenant-wide config.Ĭlick on Save and you have enabled the new Remote Help feature for your tenant. Configure the two options as per the requirement.Navigate to Tenant administration > Connectors and tokens and you will find the new feature added in here.Setting up Remote Help for the tenant is as easy as a few clicks. Remote help Monitoring from the MEM portal. Using the new Remote Help feature in MEM Intune.Deploy the new Remote help app to managed devices.Setup Role-based Access control for Remote Help in MEM Intune.However, with the new Remote Help feature being MEM native, you don’t need to go through any complex setup steps. It’s important to note that there is already the TeamViewer (3rd party) integration for Remote Assistance that has been available all this time with MEM Intune, which I have already covered in detail in this blog post of mine. As expected, it uses the Remote Assistance Service at It needs to be ensured that both the Requestor (End-User) and Helper (IT member) can reach the required endpoints over port 443, as already documented here. It uses the Remote Desktop Protocol (RDP) for the session connections over HTTPS and the traffic is encrypted with TLS 1.2. The new Remote help tool is actually a reworked version of the Quick Assist tool. Further, official documentation about this new feature can be found in the Microsoft docs. You can read more about this new feature from this official announcement post. The brand new Remote Help feature appeared in my lab MEM Intune tenant and this blog post is all about my first-hand experience with the same.įirst thing first, the new Remote Help feature from Microsoft is a MEM native remote assistance solution aimed to help IT admins to provide remote assistance to the users of Windows 10 or Windows 11 in this hybrid work-model world that we are in.
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